Dealing with Challenging Interpersonal Dynamics: Making Reception Safe within Medical Practices

Skills and Tools to Successfully Deal with Challenging Situations for Practice Receptionists

90 minute Online Workshop,  Tuesday 26 January 2021, 6pm - 7.30pm

Practice receptionists serve a far broader mix of people and personalities than almost any other profession. And by far, most of our community members are pleasant, cooperative, and appreciative of our services.

A certain percentage, however, display behaviours which can be brought on from worry, fear, anger, denial, or anxiety – creating a difficult situation for all concerned. To successfully manage these uncomfortable and often unsafe situations, front line staff need special skills, and focused management strategies – if we are to interact with service users effectively and keep our workplace a safe place for us to be and to feel good about.

The workshop’s focus on real medical practice work dynamics, and its unique, hands on – what to do – training emphasis goes to the heart of addressing a topic that concerns every reception staff member.

Content

This unique 90-minute webinar provides training in developing the actual verbal, emotional and physical interpersonal skills we need to turn conflict into cooperation, and successfully deal with the most challenging types of people. In addition, we will explore how to create a happy, productive, efficient, and non-turbulent workplace, by improving our ability to set appropriate boundaries.

Who is Edmond Otis?

Edmond is a health educator, licensed psychotherapist, and speaker who consults with business, public and private organisations, medical and social service agencies, individual clients, athletes and sport teams, in New Zealand and the US, to improve communication, reduce conflict, minimize stress, increase resilience, and facilitate better outcomes.

Edmond and his family moved to New Zealand in 2008 and became citizens in 2015. He is a senior lecturer in Health and Sport Science at the Eastern Institute of Technology (EIT), and prior, a Senior Lecturer in Humanities, and Director of Martial Arts in Athletics, at the University of California, Riverside, where he was twice recipient of the University Distinguished Teaching Award.

Edmond developed
‘Let’s Make Me Resilient’ school program with Health Hawke’s Bay – the primary health organisation in Hawke’s Bay.

“More than anything else, I'm continually fascinated by the endless ways actions, thoughts, emotions, and relationships – impact our performance, our resilience, our health, and the quality of our lives.”

Who Should Attend

The online 90 minute training programme is specifically aimed at Medical Practice Receptionist staff.

Date & Location

90 minute Online Workshop

Tuesday 26 January 2021, 6pm - 7.30pm

You will be sent the details to 'attend' this ZOOM meeting once you are registered.

Price & Registration

90 minute Workshop
$125 inclusive of GST 

Registration process

Payment online is by Debit or Credit Card: VISA, Mastercard or American Express only and there are 3 easy steps to complete the online booking process.
Upon completion of your registration, you will receive an automated confirmation email. If you have any issues or questions about your booking, please contact Feona Horrex on 0272 040425 or email: feona@grow.co.nz

We work hard to ensure that all workshops are cost effective by automating our systems. If you require an invoice (rather than paying by debit or credit card) there will be a $25.00 inc GST surcharge for this, and you will need to supply:

  • The full name and postal address required to appear on the invoice.
  • The contact name and email of the person(s) responsible for authorising this expense and approving payment.
  • Any purchase order references required on vendor invoices.

Please email feona@grow.co.nz  if you would like to reserve a place, as our workshops fill quickly.

What happens if you have to cancel?

We know that sometimes your plans can change for many different reasons. Should you be unable to attend, a substitute delegate is welcome to attend at no extra cost. If a substitute delegate is not available and you need to cancel your registration, please be aware of the following:

Up to 7 days prior to the event you will be provided a refund of your registration cost, less a $20.00 inc GST per attendee service charge.
 
If you cancel within 7 days of the event, you are not eligible to receive a refund. Please note: should your registration not be paid by the time of the event, you are still liable to make the payment. Unpaid accounts may be passed over to our debt collection agency and additional costs may be incurred.
 
All cancellations must be received in writing via email.
 
Training is cancellable by GROW with 3 days’ notice if a minimum number of attendees is not met and full refunds will be provided.
 
Please note: GROW Ltd reserves the right to make any amendments that we may deem to be in the best interest of the forum – it is however very unlikely and we will notify you as soon as possible should this occur.

For more information see our full Terms of Trade.

Further Details

This workshop will be delivered using ZOOM. Please familiarise yourself with ZOOM, it is very easy and free to use.

Watch this video on How to Join a ZOOM meeting: https://blogs.otago.ac.nz/zoom/how-to-join-a-zoom-meeting-step-by-step/

CONTACT US

For further details, please contact:
Feona Horrex at feona@grow.co.nz or
Phone: 027 204 0425