The Better Workplace Practice workshop will encourage participants to look at the way they interact with others; what biases and fixed ideas they bring to their communications, and what barriers they are experiencing to communicating effectively. 

Once they’ve established for themselves some of the things they would like to change in their communication style, we will look at ways that might be achieved.

The last part of the workshop focuses on conflict – how that can be managed more effectively and particularly how effective apologising can be used to bring conflict to an end.

Learning Outcomes

Participants will have the opportunity to explore their own communication style and gain some insights into communication styles they may not have previously considered, participants will explore how power differentials impact communication, and they will gain skills for managing conflict in constructive and positive ways.

The Better Workplace Practice workshops are worth 20 points/6.5 hours CPD.

Who Should Attend

Anyone and everyone who wants to improve their interactions with clients, colleagues and stakeholders. Anyone who is experiencing or has experienced toxic behaviour from people they are interacting with and would like some tools to manage conflict in a more constructive way. Anyone that wants to go from bad communication to better communication.

About the presenter

Kathryn Burton has more than 15 years experience supporting vulnerable clients to make sustainable change in their lives. She specialises in outcomes focused practice using a whānau-centric, strengths-based model. Her practice emphasises the autonomy of clients; using consent-based communication to get client engagement with the change process; recognising that healthy communication is the only way to build a solid foundation for facilitating a meaningful change process.

Kathryn began designing and facilitating workshops in 2008. Her most recent work was with the Ministry of Social Development, leading the sector training as budgeting services transitioned to Building Financial Capability Providers. She continues to work with services in this area to develop front line staff's ability to incorporate a strengths-based model in their client work. Her workshops are interactive in nature with emphasis placed on areas participants most want to explore within the subject matter. She is currently the Senior Financial Mentor at Waahi Whaanui Trust.

Date and Location


Friday 28 June 2019

St Andrew's On The Terrace
30 The Terrace,

There are several (paid) parking buildings along The Terrace, however the closest is in Mowbray St, off Bolton St.

Workshop runs 9.00am - 3.30pm
Registrations from 8.30am

Price & Registration

One Day Workshop
Earlybird Price - $247 + GST
Standard Price - $275 + GST

Registration process

Payment is by credit card only and there are 3 easy steps to complete the online booking process.
Upon completion of your registration, you will receive an automated confirmation email. If you have any issues or questions about your booking, please contact Nathalie van Dort on 06 878 3456 or email:

What happens if you have to cancel?

We know that sometimes your plans can change for many different reasons. Should you be unable to attend, a substitute delegate is welcome to attend at no extra cost. If a substitute delegate is not available and you need to cancel your registration, please be aware of the following:

Up to 7 days prior to the event you will be provided a refund of your registration cost, less a $50.00 per attendee plus GST service charge

If you cancel within 7 days of the event, you are not eligible to receive a refund. Please note: should your registration not be paid by the time of the event, you are still liable to make the payment. Unpaid accounts may be passed over to our debt collection agency and additional costs may be incurred. 

All cancellations must be received in writing (email). You will be sent the event's materials upon request.

Delegates are responsible for their own travel/accommodation bookings and no compensation will be made should the event be rescheduled or cancelled.

Please note: GROW Ltd reserves the right to make any amendments that we may deem to be in the best interest of the forum – it is however very unlikely and we will notify you as soon as possible should this occur.

For more information see our full Terms of Trade.

What others say:

"I have attended many industry related training programmes and workshops over the years presented by Kathryn Burton - often written by her also. Her pre & post training communication is good. She is punctual and well prepared on the day and her knowledge of the subject matter makes her workshops interesting and well-paced.  Kathryn is able to clarify concepts and answer questions as and when they pop up which can make for interesting discussion/ debate during the workshop. Her training is relevant to our current requirements which is most important in an ever evolving sector. Kathryn is able to manage workshop participation in such a way as to involve everyone present whilst sticking within the necessary timeframe. She uses a range of media to keep things moving.  I strongly recommend Kathryn for any professional development training."

Anne Eardley, Financial Coaching Coordinator, St Vincent de Paul Otahuhu

"Kathryn's workshops are structured but flexible. They are very interactive and suit all types of learning styles. She allows good discussions among the group and manages to keep it to the subject. Her knowledge level is exceptional while her ability to articulate theory and translate it into practice makes her workshops particularly valuable."

Lynette Johansen, Social Services Co-ordinator, Waahi Whaanui Trust

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For further details, please contact:
Nathalie van Dort at or
Phone: 06 878 3456