Ph: 06 878 3456

Simple, brief and effective in getting clients unstuck

Remembering, surrendering – the kindest part, the coolest dream of all my heart.

People can feel stuck for a number of reasons. The FACT model is a therapy where clients focus on accepting the feelings for what they are, and committing to making a change they can realistically make, and that will enable them to move on and passed this feeling of being 'stuck', to living a more thriving life again.

FACT is a model of brief therapy that is a highly condensed version of a well-established longer-term treatment called Acceptance and Commitment Therapy (Strosahl et al 2012) and can work well for people wanting to get 'unstuck'. 

FACT uses acceptance and mindfulness strategies to help people transform their relationship with unwanted, distressing experiences, such as disturbing thoughts, unpleasant emotions, painful memories, or uncomfortable physical symptoms and the impact these experiences have on their current life. 

FACT does not attempt to change the content of such private events; indeed it is efforts to change, suppress, eliminate, or control these events that FACT views as problematic-the attempts to make those changes becomes the problem in terms of anxiety and low mood. When people become preoccupied with managing these uncomfortable experiences they cannot attend to the immediate needs of their life situation. In effect they can become rigid, ineffective problem solvers. 

FACT teaches clients to instead simply observe and accept them to see emotions as just emotions, memories as just memories, thoughts as just thoughts, and sensations as just sensations. This has proven to be a successful pathway for people to be able to move on, and take up an active part in their own life again.

FACT is a model worth considering for clients with anxiety and depression disorders and those clients who struggle with negative thinking and who are prone to ruminating on their difficulties might also be excellent candidates for FACT.

Big Results from Brief Consultations: This version of FACT has been developed primarily for use in primary care settings, however it can be used in any high volume, time limited consultation settings. 

Learning Outcomes - What it provides for clients

This program is based on the principle of accepting what is out of one's personal control while committing to action to enrich their life and make it more meaningful. It aims for individuals to learn to handle painful thoughts and feelings in such a way to have less impact and influence (mindfulness skills), and to clarify what is truly important and meaningful (clarify values). It teaches participants to use this knowledge to guide, inspire and motivate themselves to set goals and take action that enriches their life.

Who Should Attend

This 6 hour workshop is suitable for counsellors, social workers, nurses, clinical psychologists, GP's, case workers, clinicians, and others focused on helping their clients address issues like anxiety, depression, stress and get on with life.

The FACT workshops are worth 20 points/6.5 hours CPD

This workshop has also been endorsed by The Royal New Zealand College of General Practitioners (RNZCGP) and has been approved for up to 5.25 CME credits for the General Practice Educational Programme (GPEP) and Continuing Professional Development (CPD).


“I had an appointment today with a lady wanting to stop smoking. I used "the work, love, play worksheet" on her and it was a complete success. Through this worksheet I discovered that her issue wasn’t with the behaviour of smoking, but with all other aspects of her life. She marked low on all aspects and she opened up A LOT! By the end of it she set some tasks for herself and we will review this next week. What took her back was the fact that I was a Stop Smoking coach, but providing “counselling” for her, which she found extremely helpful. Although that wasn’t my intention it was her first time opening up to someone about it.“
Christchurch Attendee

“The FACT workshop was excellent. Presented in an informative way which allowed time for participant interaction and role plays. I particularly liked the work/love/play worksheet and killer narratives. So many new skills learned that I could take away and work with, which is rare for just a one day workshop. Bruce Arroll is an excellent presenter who kept everyone engaged all day. I would highly recommend attending his course and look forward to more of his workshops in the future.”
Jane, Auckland PHO, March 2019

"I had been to one of Bruce's FACT lectures at the Goodfellow Symposium in Auckland and wanted to learn more about FACT. Bruce is passionate about what he does and very inspiring and this makes the study day particularly enjoyable. There were a few GPs but mostly Clinical Psychologists and counsellors at the study day I attended. It was really useful doing lots of role playing to practice some of the skills we were taught during the day. I sat next to a Clinical Psychologist and learnt a lot from her about how she related to patients which was an added bonus for me. I was able to start using the skills I learnt the next day at my practice and have been using them ever since with good feedback from patients. I highly recommend the study day and would like to do another one!"
Dr Rose Dodd, GP, Wellington 

About the presenter:

Bruce Arroll

Bruce is a Professor of General Practice and Primary Health Care at the University of Auckland New Zealand and a practising GP at Greenstone Family Clinic in Manurewa in South Auckland. He does regular general practice at that clinic and also does special consultations using Focused Acceptance and Commitment Therapy (FACT) for people who are feeling stuck in their lives by stress, pain or low energy. He does this work with his own patients and those referred from his clinic colleagues as well as for people outside of the clinic.

Dr Sophie Ball will co-facilitate some workshops in the North Island

Dr Sophie Ball, GP, has worked in South Auckland for most of the last decade since moving from the UK. For over 5years she has been Primary Care Mental Health Clinical Lead for Counties Manukau DHB working closely with GPs, practice nurses, psychiatrists, psychologists and other mental health and addictions workforce in community and hospital settings. This work has involved consultation with community, design of a mental health model of care and education for nurses and doctors.  Sophie is passionate about maximising every minute in mental health consultations in primary care, and presented on this topic at Goodfellow Symposium 2019.

Chelsea Willmott will co-facilitate some workshops in the South Island

Chelsea Wilmott's clinical background is in emergency and trauma and rural primary health care. She is based in Central Otago where she is currently completing a Nurse Practitioner Internship, works as a nurse educator, is a locum PRIME practitioner and Focused Acceptance and Commitment Therapy (FACT) trainer. Chelsea also works for Dunedin’s school of Nursing as a lecturer and course coordinator. Her academic research is centred on improving the culture in healthcare, changing intra-professional and workplace dynamics, the relationships between Doctors and Nurses as well as Horizontal Violence in healthcare. She has worked clinically in the USA, UK, and Australia and has a passion for looking outside the square to improve healthcare for patients and colleagues. 

Dates & Locations:

Wednesday, 16 October 2019
Quality Hotel Parnell
10-20 Gladstone Rd, Auckland

Wednesday, 23 October 2019
St Andrew's on the Terrace
30 The Terrace, Wellington

Friday 29 November 2019
Southland Education Centre Kew Hospital
Kew Road, Invercargill

Wednesday, 4 December 2019
Clinical School Education Centre
889 Cameron Road, Gate Pa, Tauranga

Price & Registration

One Day Workshops
Earlybird Special – $247.00 + GST
Standard Price - $275.00 + GST

Students - $120.00 + GST *Student ID will be requested

If you are sending 3 or more delegates, please email us for a discounted rate.

Earlybird for Auckland finishes: Wednesday, 25 September 2019.
Earlybird for Wellington finishes: Wednesday, 2 October 2019.
Earlybird for Invercargill finishes: Friday, 8 November 2019.
Earlybird for Tauranga finishes: Wednesday, 13 November 2019.

Registration process

Payment online is by Debit or Credit Card: VISA, Mastercard or American Express only and there are 3 easy steps to complete the online booking process.
Upon completion of your registration, you will receive an automated confirmation email. If you have any issues or questions about your booking, please contact Nathalie van Dort on 06 878 3456 or email:

What happens if you have to cancel?

We know that sometimes your plans can change for many different reasons. Should you be unable to attend, a substitute delegate is welcome to attend at no extra cost. If a substitute delegate is not available and you need to cancel your registration, please be aware of the following:

Up to 7 days prior to the event you will be provided a refund of your registration cost, less a $50.00 per attendee plus GST service charge

If you cancel within 7 days of the event, you are not eligible to receive a refund. Please note: should your registration not be paid by the time of the event, you are still liable to make the payment. Unpaid accounts may be passed over to our debt collection agency and additional costs may be incurred. 

All cancellations must be received in writing (email). You will be sent the event's materials upon request.

Delegates are responsible for their own travel/accommodation bookings and no compensation will be made should the event be rescheduled or cancelled.

Please note: GROW Ltd reserves the right to make any amendments that we may deem to be in the best interest of the forum – it is however very unlikely and we will notify you as soon as possible should this occur.

For more information see our full Terms of Trade.

Further Details

Morning tea and lunch are included.

Vegetarian, vegan and gluten-free options will be available. In an effort to keep the price as low as possible, other special dietary requirements are unable to be catered for. You are however welcome to bring your own snacks and lunch.

Post-Event Takeaway Reference Material

In line with our sustainability objectives, conference presentations will not be distributed in hard copy but will instead be available via a weblink to be advised via email following the conference.

Commitment to Access and Equity

We are committed to access and equity and endeavour to meet the needs of all delegates. Please contact our team at 06 878 3456 if you require special assistance. In order to assist us in understanding delegate needs, please advise your access requirements as early as possible. Request at late notice may not be able to be met.

Our Partner


For further details, please contact:
Nathalie van Dort at
Phone: 06 878 3456