Date: Auckland 31 July 2020

Managing Difficult Personalities and Toxic Behaviours at Work

Most of us have experienced the challenges of working alongside (or being managed by someone) who has an extremely difficult personality. The amount of time and energy it takes to turn these people around is huge - as are the costs to individuals and the organisation if things don’t change.

This interactive session will help you identify toxic behaviours at work and better manage difficult personalities to reduce the negative impact they have. 

You will walk away with a 5 step tool for difficult conversations that will enable you to step up early and confront difficult behaviours as soon as they become a problem plus strategies to protect yourself along the way.

The workshop covers

  • Recognising toxicity in the workplace – what the research says
  • Toxic behaviours at work and what to do about them
  • The importance of psychological safety in teams and organisations
  • Civility, respect and regard – the 3 non negotiables
  • Strategies for dealing with difficult behaviours on an individual, team and organisational level
  • Take away tool for leaders: 5 step tool for difficult conversations
  • Dealing with difficult situations  – words, phrases and strategies to manage in the moment.
 


The Managing Difficult Personalities and Toxic Behaviours at Work workshops are worth 15 points/4 hours CPD.

Who Should Attend

If you are experiencing the challenges of working alongside (or being managed by someone) who has an extremely difficult personality - this is the workshop for you.

Dates and Locations:

AUCKLAND
31 July 2020

Venue:
The Parnell Hotel, Parnell Auckland
10-20 Gladstone Road, Parnell

Contact us if you would like us to host this workshop in your region.

Presenter

Be inspired by Aly McNicoll

Aly McNicoll is a Director of the NZ Coaching & Mentoring Centre and has been involved with coaching, mentoring and leadership in New Zealand and Australia for the last 12 years. She has refined techniques for both introducing coaching as a skill set and promoting learning as a way of being in teams and organisations.

Aly is a regular presenter at international conferences (American Society for Training & Development Conference, European Mentoring & Coaching Council Conference) where her specialist skills in peer learning techniques have led to her spending increasing proportions of her time working with clients in Australia, the UK and the USA.

Prior to her corporate training role, Aly has led leadership and management programmes at Unitec Institute of Technology where she is a senior lecturer on the Graduate Diploma in Not-for-Profit Management.

Price & Registration

Half Day  Workshop
Standard Price: $225 + GST

Registration process

Payment online is by debit or credit card (VISA, Mastercard or American Express) only and there are 3 easy steps to complete the online booking process.  Upon completion of your registration, you will receive an automated confirmation email. 

We work hard to ensure that all workshops are cost effective by automating our systems. If you require an invoice (rather than paying by credit card) there will be a $20 + GST surcharge for this, and you will need to supply:
- The full name and postal address required to appear on the invoice.
- The contact name and email of the person(s) responsible for authorising this expense and approving payment.
- Any purchase order references required on vendor invoices.


If you would like to reserve a place, as our workshops fill quickly, or have any issues or questions about your booking, please contact Nathalie van Dort on 021 066 9811 or email: nathalie@grow.co.nz

What happens if you have to cancel?

We know that sometimes your plans can change for many different reasons. Should you be unable to attend, a substitute delegate is welcome to attend at no extra cost. If a substitute delegate is not available and you need to cancel your registration, please be aware of the following:

Up to 7 days prior to the event you will be provided a refund of your registration cost, less a $50.00 per attendee plus GST service charge

If you cancel within 7 days of the event, you are not eligible to receive a refund. Please note: should your registration not be paid by the time of the event, you are still liable to make the payment.

Unpaid accounts may be passed over to our debt collection agency and additional costs may be incurred. 

All cancellations must be received in writing (email). You will be sent the event's materials upon request.

Delegates are responsible for their own travel/accommodation bookings and no compensation will be made should the event be rescheduled or cancelled.

Please note: GROW Ltd reserves the right to make any amendments that we may deem to be in the best interest of the forum – it is however very unlikely and we will notify you as soon as possible should this occur.

For more information see our full Terms of Trade.

Further Details

Morning tea is included.

Vegetarian, vegan and gluten-free options will be available. In an effort to keep the price as low as possible, other special dietary requirements are unable to be catered for. You are however welcome to bring your own snacks and lunch.

Post-Event Takeaway Reference Material

In line with our sustainability objectives, conference presentations will not be distributed in hard copy but will instead be available via a weblink to be advised via email following the workshop.

Commitment to Access and Equity

We are committed to access and equity and endeavour to meet the needs of all delegates. Please contact our team at 021 066 9811 if you require special assistance. In order to assist us in understanding delegate needs, please advise your access requirements as early as possible. Request at late notice may not be able to be met.

Our Partner

CONTACT US

For further details, please contact:
Nathalie van Dort at nathalie@grow.co.nz or
Phone: 021 066 9811