Improving Therapeutic Communication and Effectiveness using Cognitive Behavioural Therapy - 2019

Research shows that we can improve outcomes for our clients and service users by helping them more effectively adapt to the mental, emotional and interpersonal aspects of the change process with the use of CBT principles and concepts. Examples include dramatically improving medical adherence, changing problem behaviours and becoming more engaged in their own well-being.

This 1-day workshop is designed for clinicians, nurses, counsellors, social workers, case workers, corrections officers and professionals who support others to live healthy, active lives. We focus on the reality that understanding stress, depression, anxiety, trauma and the applicable aspects of CBT can help us establish stronger client rapport – and thus help us retain patients long enough to get positive outcomes.

This training is particularly relevant to clinicians and therapists involved in helping clients to successfully facilitate important lifestyle and behavioural changes as a goal of treatment. The workshop/goal is to enhance the clinician or case workers face-to-face abilities to effectively introduce and reinforce relevant therapeutic, wellness, and lifestyle behaviours to a broad range of clients.

The workshop will focus on the following independent modules:

Module One:

Stress, Distress and Management – identification, understanding and training skills.

Module Two:

The Change Process – assisting and motivating others to successfully make lasting lifestyle changes (crucial to all effective therapeutic relationships with the key in making change stick and have lasting effect).

Module Three:

The CBT (Cognitive Behavioural Therapy) Paradigm – developing specifics: strategy, listening, and communications skills to help improve the clients capacity to control their own behaviours and change maladaptive patterns. Here, we also think in terms of developing interpersonal skills for achieving rapport, building trust and gaining influence.

Module Four:

Practising interactions and Scenario Examples – working in groups to trial skills and explore common situations and responses. Q and A.

Workshop format:

8.30 am: Registration

9.00 am: Module one: Finding the appropriate therapeutic tone

10.15 am: Morning break

10.40 am: Module two: The Change Process

12.15 pm: Lunch

1.00 pm: Module three: The CBT Paradigm

3.00 pm: Afternoon tea

3.15 pm: Module four: Practice – interactions, scenario examples, and group exercises to build confidence/understanding

4.30 pm: Workshop finish

Who Should Attend

This workshop is ideal for doctors, nurses, psychologists, social workers, case workers and physiotherapists. It is also appropriate for school counsellors and those involved in pastoral care roles.

The Presenter

Edmond Otis is internationally known for improving outcomes, reducing stress, improving communication, and raising morale in the workplace.

Edmond’s programs provide cutting edge training and seminars to public and private agencies, schools, government agencies, health care providers, large and small businesses, libraries, industry and medical providers.

A resident of New Zealand, since 2008, Edmond is a senior lecturer in the school of Health and Sport Science at the Eastern Institute of Technology (EIT) in beautiful Hawke's Bay. Edmond has a unique background. A practicing licensed psychotherapist, successful speaker, leadership coach, and author - he was a distinguished facility member at the University of California, Riverside, from 1981 – 2006. 

Additionally, Edmond is a world-renowned coach and lifelong veteran of intense traditional Japanese karate training. Edmond blends these distinctive skills and insights into his training and consulting style - teaching real skills, and creating dynamic content, effective strategies and pragmatic solutions for complex and difficult workplace situations.

Dates & Locations

Thursday 9 May
Naumi Auckland Airport Hotel
153 Kirkbride Road, Auckland

Friday 5 July
Caccia Birch House
130 Te Awe Awe St, Palmerston North

Friday, 13 September 2019
Te Taiwhenua o Heretaunga
821 Orchard Road, Hastings

Price & Registration

One Day Workshops
Earlybird Price $275 + GST
Standard Price $295 + GST

Book two people and the third person only pays $50 + GST!

Registration process

Payment is by credit card only and there are 3 easy steps to complete the online booking process.
Upon completion of your registration, you will receive an automated confirmation email. If you have any issues or questions about your booking, please contact Nathalie van Dort on 06 878 3456 or email:

What happens if you have to cancel?

We know that sometimes your plans can change for many different reasons. Should you be unable to attend, a substitute delegate is welcome to attend at no extra cost. If a substitute delegate is not available and you need to cancel your registration, please be aware of the following:

Up to 7 days prior to the event you will be provided a refund of your registration cost, less a $50.00 per attendee plus GST service charge

If you cancel within 7 days of the event, you are not eligible to receive a refund. Please note: should your registration not be paid by the time of the event, you are still liable to make the payment. Unpaid accounts may be passed over to our debt collection agency and additional costs may be incurred. 

All cancellations must be received in writing (email). You will be sent the event's materials upon request.

Delegates are responsible for their own travel/accommodation bookings and no compensation will be made should the event be rescheduled or cancelled.

Please note: GROW Ltd reserves the right to make any amendments that we may deem to be in the best interest of the forum – it is however very unlikely and we will notify you as soon as possible should this occur.

For more information see our full Terms of Trade.

Further Details

Arrival tea & coffee, morning tea, lunch and afternoon tea are included.

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For further details, please contact:
Nathalie van Dort at or
Phone: 021 066 9811