Terms of Trade

We accept bookings by credit card payment. Where credit is extended, full payment of our invoice must be made by the 20th of the following month. The responsibility for ensuring payment is made rests with the individual who made the booking irrespective of the organisation name that also appears on the account. It is the individual’s responsibility to ensure their organisation pay on their behalf and we recommend the provision of a booking order number. Unpaid accounts may be passed to a debt collection company and all associated costs will be added to the outstanding invoice total. 

Event Cancellation (Face-to-Face Events)

In the unlikely event the training does not go ahead we will re-schedule the webinar / workshop / event and offer a refund less a $50 + GST administration charge to those who cannot attend on the new date.

If the seminar is cancelled, all delegates who have paid in full will be offered either a credit on a future GROW Seminar (within 12 months of the cancelled one), or a refund of their registration fee. All refunds must be requested in writing and clearly identify the bank account the refund is to be made to. We accept no responsibility for any other costs incurred by delegates as a result of a seminar cancellation. 

Event Cancellation (Online Events)

Refunds are not available unless GROW cancels the event ahead of time. Where a recording is made, you will be sent the recording of the workshop plus any resources provided to delegates. Training may be  canceled by GROW with 3 days’ notice if a minimum number of registrations is not confirmed.


The information provided at GROW events are the views and copy-write of the trainer, and may not reflect the views of GROW Ltd.

The information and professional advice delivered in the workshops and any associated materials or references are provided on the basis that delegates should obtain appropriate advice relevant to their particular circumstance to evaluate its suitability and relevance for their purposes.

GROW Ltd will not be liable for any damages from the use of this information. Your registration at our events indicates acceptance of this.