Setting Boundaries with Customers, Clients, and Staff

Thursday 3 October 2024
9am - 10.30am
Online Workshop

Today’s public service employees interact with, and serve, the broadest cross section of our population. And while the vast majority of the individuals we interact with, and work with, are pleasant and cooperative, a certain percentage are often – to be charitable – a challenge to deal with.

One of the most effective ways that we can create a happy, productive, efficient, and non-turbulent workplace, is by improving our (individually and as a staff) ability to set boundaries.

Although this aspect of any organization’s function is crucial, it is especially important to the public service environment because of the varied range of roles we play in a multitude of communities.

Unfortunately, as many who work on the “front lines” know, frequently setting boundaries is easier said than done.

Workshop Content

Workshop Content

Setting boundaries helps you and your workplace fulfil your mission - and meet your goals - in times of stress and potential conflict. Boundaries allow us to work with our community more effectively - and to make our workplace a safer and better place to be.

This workshop offers a selection of useful organisational (large or small) strategies to help you set the boundaries you need - and effective interpersonal skills - so that you can to apply them when you need to.

Who should attend?

We feel this workshop will be useful to anyone who is customer or client facing or works within a team.

We also offer PRIVATE WORKSHOPS -  does your orginisation or business feel bespoke training would benefit staff?  You could host combined team training to get everyone on the same track which can be delivered online or in-person.   Please email Feona for more information.

Date and Time

Thursday 3 October, 9am - 10.30am

You will be sent the details to 'attend' this ZOOM meeting once you are registered.


$157 per person inclusive of GST 

Registration process

Payment online is by Debit or Credit Card: VISA, Mastercard or American Express only and there are 3 easy steps to complete the online booking process.

Upon completing your registration by hitting the blue 'Confirm Booking' button, you will receive an automated email from Lil Regie confirming the booking and amount paid by credit card. This will appear on your statement as from LIL REGIE LTD WELLINGTON.  A GST Tax Invoice showing your payment in full will also be emailed to you. If you have any issues or questions about your booking, please contact Feona Horrex on 0272 040425 or email:

Cancellation Details

What happens if you have to cancel?

We know that sometimes your plans can change for many different reasons. Should you be unable to attend, a substitute delegate is welcome to attend at no extra cost. If a substitute delegate is not available and you need to cancel your registration, please be aware of the following:

Up to 7 days prior to the event you will be provided a refund of your registration cost, less a $20.00 inc GST per attendee service charge.

If you cancel within 7 days of the event, you are not eligible to receive a refund. Please note: should your registration not be paid by the time of the event, you are still liable to make the payment.

Unpaid accounts may be passed over to our debt collection agency and additional costs may be incurred. 

All cancellations must be received in writing (email). 

Training is cancellable by GROW with 3 days’ notice if a minimum number of attendees is not met and full refunds will be provided.

Please note: GROW Ltd reserves the right to make any amendments that we may deem to be in the best interest of the forum – it is however very unlikely and we will notify you as soon as possible should this occur.

For more information see our full Terms of Trade.

Who is Edmond Otis?

Edmond Otis, is a licensed psychotherapist and internationally known speaker and performance coach who works with professionals, businesses, public and private organisations, athletes, sport teams, and everyday people – to increase resilience, perform under pressure, facilitate change, and dramatically improve outcomes and results.

Edmond and his family moved to New Zealand in 2008. He was a senior lecturer in Health and Sport Science at the Eastern Institute of Technology (EIT) from then until 2023, and prior, a Senior Lecturer in Humanities, and Director of Martial Arts in Athletics, at the University of California, Riverside, where he was twice recipient of the University Distinguished Teaching Award.

Edmond is also a life-long practitioner, and internationally instructor in traditional karate. He has coached numerous individuals and teams to national (USA) and international championships and has personally developed many high-ranking instructors.

Edmond blends these distinctive skills and insights into his training and consulting style – teaching real skills, and creating dynamic content, effective strategies, and pragmatic solutions for today's most complex professional, personal and performance challenges.

“More than anything I’m most interested in the endless of ways that our thoughts, our emotions, our behaviours, and our relationships impact our performance, our health, our happiness, and our quality of life."

What people say about Edmond

"Edmond was an excellent presenter - well prepared, authoritative, engaging"

"Really enjoyed, one of the best I've been to. Felt really positive after with good ideas and strategy for putting this into action at work"

"The presenter was very engaging and the material was very relevant"

"Edmond was concise, relatable, knowledgeable and understanding"

"Edmond is very effective and presents concrete and specific examples that are very helpful"

"Edmond was great.  He made things clear and easy to understand with good examples"

Further Details

This workshop will be delivered using ZOOM. Please familiarise yourself with ZOOM, it is very easy and free to use.

Watch this video on How to Join a ZOOM meeting:


For further details, please contact:
p: 027 204 0425

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For further details, please contact:
Feona Horrex at or
Phone: 027 204 0425