Dealing with Challenging Interpersonal Dynamics: Skills and Tools for Practice Nurses
The Interpersonal Skills Needed to Turn Conflict into Cooperation
90 minute Online Workshop, Wednesday 7 October 2020, 7pm - 8.30pm
This online Workshop is presented to you in partnership with The Goodfellow Unit
Most of our community members are polite, appreciative and cooperate well during triage and clinical processes, but problems can arise. Some may be worried and anxious and could be aggressive and abusive, making it both difficult and unsafe for everyone.
These service users require special attention, special skills, and special strategies – if we are to interact with them effectively and keep our workplace a safe and pleasant place for us to be.
The webinar’s focus on real clinical work dynamics, and its unique, hands on – what to do – training emphasis goes to the heart of addressing a topic that concerns every public nurse and clinical staff member.
Content
This unique 90-minute webinar provides training in developing the actual verbal, emotional and physical interpersonal skills we all need to turn conflict into cooperation, and successfully deal with the most challenging types of people – many of whom we will need to deal with again. In addition, we will explore how to create a happy, productive, efficient, and non-turbulent workplace, by improving our ability to set appropriate boundaries.
Who is Edmond Otis?
Edmond is a health educator, licensed psychotherapist, and speaker who works with businesses, public and private organisations, individual clients, athletes and sport teams, in New Zealand and the US, to improve communication, reduce conflict and stress, increase resilience, and facilitate positive change.
Edmond and his family moved to New Zealand in 2008, and became citizens in 2015. He is a senior lecturer in Health and Sport Science at the Eastern Institute of Technology (EIT), and prior, a senior lecturer in Humanities and Physical Education at the University of California, Riverside, where he was twice recipient of the University Distinguished Teaching Award. As director of UCR’s nationally known martial-arts program, Edmond coached numerous individuals and teams to national (USA) and international karate championships.
Edmond developed ‘Let’s Make Me Resilient’ with Health Hawke’s Bay – the primary health organisation in Hawke’s Bay.
Who Should Attend
This 90 minute online training programme is specifically for Practice Nurses
Date & Location
90 minute Online Workshop
Wednesday 7 October 2020, 7pm - 8.30pm
You will be sent the details to 'attend' this ZOOM meeting once you are registered.
Price & Registration
90 Minute Workshop
$60.00 +GST
Registration process
Payment online is by Debit or Credit Card: VISA, Mastercard or American Express only and there are 3 easy steps to complete the online booking process.
Upon completion of your registration, you will receive an automated confirmation email. If you have any issues or questions about your booking, please contact Feona Horrex on 0272 040425 or email: feona@grow.co.nz
We work hard to ensure that all workshops are cost effective by automating our systems. If you require an invoice (rather than paying by debit or credit card) there will be a $20.00 + GST surcharge for this, and you will need to supply:
- The full name and postal address required to appear on the invoice.
- The contact name and email of the person(s) responsible for authorising this expense and approving payment.
- Any purchase order references required on vendor invoices.
Please email feona@grow.co.nz if you would like to reserve a place, as our workshops fill quickly.
What happens if you have to cancel?
Refunds are not available unless GROW cancels the workshop ahead of time. Training is cancellable by GROW with 3 days’ notice if a minimum number of attendees is not met.
Please note: GROW Ltd reserves the right to make any amendments that we may deem to be in the best interest of the forum – it is however very unlikely and we will notify you as soon as possible should this occur.
For more information see our full Terms of Trade.
Further Details
This workshop will be delivered using ZOOM. Please familiarise yourself with ZOOM, it is very easy and free to use.
Watch this video on How to Join a ZOOM meeting: https://blogs.otago.ac.nz/zoom/how-to-join-a-zoom-meeting-step-by-step/
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CONTACT US
For further details, please contact:
Feona Horrex at feona@grow.co.nz or
Phone: 027 204 0425
Contact Grow
18 Bishops Close
Greenmeadows
Napier 4112
e: info@grow.co.nz
p: 021 751 932
Hours
Monday - Friday: 9.00am - 5.00pm
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