Most of our community members are polite, appreciative and cooperate well during triage and clinical processes, but problems can arise. Some may be worried and anxious and could be aggressive and abusive, making it both difficult and unsafe for everyone.
These service users require special attention, special skills, and special strategies – if we are to interact with them effectively and keep our workplace a safe and pleasant place for us to be.
The webinar’s focus on real clinical work dynamics, and its unique, hands on – what to do – training emphasis goes to the heart of addressing a topic that concerns every public nurse and clinical staff member.
Who is Edmond Otis?
Edmond is a health educator, licensed psychotherapist, and speaker who works with businesses, public and private organisations, individual clients, athletes and sport teams, in New Zealand and the US, to improve communication, reduce conflict and stress, increase resilience, and facilitate positive change.
Edmond and his family moved to New Zealand in 2008, and became citizens in 2015. He is a senior lecturer in Health and Sport Science at the Eastern Institute of Technology (EIT), and prior, a senior lecturer in Humanities and Physical Education at the University of California, Riverside, where he was twice recipient of the University Distinguished Teaching Award. As director of UCR’s nationally known martial-arts program, Edmond coached numerous individuals and teams to national (USA) and international karate championships.
Edmond developed ‘Let’s Make Me Resilient’ with Health Hawke’s Bay – the primary health organisation in Hawke’s Bay.
90 minute Online Workshop
Wednesday 7 October 2020, 7pm - 8.30pm
You will be sent the details to 'attend' this ZOOM meeting once you are registered.
This workshop will be delivered using ZOOM. Please familiarise yourself with ZOOM, it is very easy and free to use.
Watch this video on How to Join a ZOOM meeting: https://blogs.otago.ac.nz/zoom/how-to-join-a-zoom-meeting-step-by-step/