Making Difficult Conversations Easier: Skills and Tools for Doctors and Clinicians
Transforming ‘professional’ communication effectively
90 Minute Online Workshop, Tuesday 13 October 2020, 7pm - 8.30pm
What factors make certain conversations in our professional settings – “difficult”?
For some it might be that a specific topic is uncomfortable. For others, it may be that certain circumstances make us feel awkward. Often, we know that if the conversation is handled badly, it will result in serious repercussions. For many, it often comes down to personality and style. Some people just find it a struggle to talk in certain situation. And some of us, simply have a difficult time talking to certain people - period.
Of course, in a setting like a medical practice, one of the most essential factors of many difficult conversation is that after the conversation is over – we will, undoubtedly need to continue seeing and working with this service user in the future. So we want to get it right. After all, ongoing (personal and professional) relationships carry much more responsibility then “one-time” meetings.
The webinar’s focus on real clinical work dynamics, and its unique, hands on – what to do – training emphasis goes to the heart of addressing a topic that concerns every doctor and specialist.
Who is Edmond Otis?
Edmond is a health educator, licensed psychotherapist, and speaker who works with businesses, public and private organisations, individual clients, athletes and sport teams, in New Zealand and the US, to improve communication, reduce conflict and stress, increase resilience, and facilitate positive change.
Edmond and his family moved to New Zealand in 2008, and became citizens in 2015. He is a senior lecturer in Health and Sport Science at the Eastern Institute of Technology (EIT), and prior, a senior lecturer in Humanities and Physical Education at the University of California, Riverside, where he was twice recipient of the University Distinguished Teaching Award. As director of UCR’s nationally known martial-arts program, Edmond coached numerous individuals and teams to national (USA) and international karate championships.
Edmond developed ‘Let’s Make Me Resilient’ with Health Hawke’s Bay – the primary health organisation in Hawke’s Bay.
90 Minute Online Workshop
Tuesday 13 October 2020, 7pm - 8.30pm
You will be sent the details to 'attend' this ZOOM meeting once you are registered.
This workshop will be delivered using ZOOM. Please familiarise yourself with ZOOM, it is very easy and free to use.
Watch this video on How to Join a ZOOM meeting: https://blogs.otago.ac.nz/zoom/how-to-join-a-zoom-meeting-step-by-step/