ONLINE delivery

Date: 12 November, 1pm - 3.30pm

Managing Difficult Personalities and Toxic Behaviours at Work

Most of us have experienced the challenges of working alongside (or being managed by someone) who has an extremely difficult personality. The amount of time and energy it takes to turn these people around is huge - as are the costs to individuals and the organisation if things don’t change.

This interactive session will help you identify toxic behaviours at work and better manage difficult personalities to reduce the negative impact they have. 

You will walk away with a 5 step tool for difficult conversations that will enable you to step up early and confront difficult behaviours as soon as they become a problem plus strategies to protect yourself along the way.

The workshop covers

  • Recognising toxicity in the workplace – what the research says
  • Toxic behaviours at work and what to do about them
  • The importance of psychological safety in teams and organisations
  • Civility, respect and regard – the 3 non negotiables
  • Strategies for dealing with difficult behaviours on an individual, team and organisational level
  • Take away tool for leaders: 5 step tool for difficult conversations
  • Dealing with difficult situations  – words, phrases and strategies to manage in the moment.

The Managing Difficult Personalities and Toxic Behaviours at Work workshops are worth 10 points/2.5 hours CPD.

Who Should Attend

If you are experiencing the challenges of working alongside (or being managed by someone) who has an extremely difficult personality - this is the workshop for you.

Date and Time:

Thursday 12 November
1pm - 3.30pm

Once you register, you will be sent the link and password for a Zoom meeting.


Be inspired by Aly McNicoll

Aly McNicoll is a Director of the NZ Coaching & Mentoring Centre and has been involved with coaching, mentoring and leadership in New Zealand and Australia for the last 12 years. She has refined techniques for both introducing coaching as a skill set and promoting learning as a way of being in teams and organisations.

Aly is a regular presenter at international conferences (American Society for Training & Development Conference, European Mentoring & Coaching Council Conference) where her specialist skills in peer learning techniques have led to her spending increasing proportions of her time working with clients in Australia, the UK and the USA.

Prior to her corporate training role, Aly has led leadership and management programmes at Unitec Institute of Technology where she is a senior lecturer on the Graduate Diploma in Not-for-Profit Management.

Price & Registration

2 hour Online Workshop
Recognising the challenges faced by some we provide several payment options:
Recommended: $145 or 
Unfunded/Unwaged: $115 + GST
Choose your option on the registration form (ticket type), prices are inclusive of GST.

Registration process
Payment online is by debit or credit card (VISA, Mastercard or American Express) only and there are 3 easy steps to complete the online booking process.  Upon completion of your registration, you will receive an automated confirmation email. 
We work hard to ensure that all workshops are cost effective by automating our systems. If you require an invoice (rather than paying by credit card) there will be a $25 surcharge for this, and you will need to supply:

  • The full name and postal address required to appear on the invoice.
  • The contact name and email of the person(s) responsible for authorising this expense and approving payment.
  • Any purchase order references required on vendor invoices.

If you would like to reserve a place, as our workshops fill quickly, or have any issues or questions about your booking, please contact Nathalie van Dort on 021 066 9811 or email:

What happens if you have to cancel?
Refunds are not available unless GROW cancels the workshop ahead of time. You will be sent the recording of the workshop - prior arrangement is necessary. Training is cancellable by GROW with 3 days’ notice if a minimum number of attendees is not met.
Please note: GROW Ltd reserves the right to make any amendments that we may deem to be in the best interest of the workshop – it is however very unlikely and we will notify you as soon as possible should this occur.

For more information see our full Terms of Trade.

Our Partner


For further details, please contact:
Nathalie van Dort at or
Phone: 021 066 9811