ONLINE delivery

Date: 2 August

9.30am - 12 noon

Managing Difficult Personalities and Toxic Behaviours at Work

Most of us have experienced the challenges of working alongside (or being managed by someone) who has an extremely difficult personality. The amount of time and energy it takes to turn these people around is huge - as are the costs to individuals and the organisation if things don’t change.

This interactive session will help you identify toxic behaviours at work and better manage difficult personalities to reduce the negative impact they have. 

You will walk away with a 5 step tool for difficult conversations that will enable you to step up early and confront difficult behaviours as soon as they become a problem plus strategies to protect yourself along the way.

The workshop covers

  • Recognising toxicity in the workplace – what the research says
  • Toxic behaviours at work and what to do about them
  • The importance of psychological safety in teams and organisations
  • Civility, respect and regard – the 3 non negotiables
  • Strategies for dealing with difficult behaviours on an individual, team and organisational level
  • Take away tool for leaders: 5 step tool for difficult conversations
  • Dealing with difficult situations  – words, phrases and strategies to manage in the moment.

What other have said

"That 5% of the workplace has toxic personalities that negatively influence the whole environment. Learning to spot their behaviour patterns is key. These individuals can be enabled by not addressing their behaviour - it is important to step up. Some situations cannot be resolved but we can work around these", August 2020. 

"Good suggestions and discussion", August 2020 

"Content was excellent as well as the opportunity to discuss with others", August 2020

"Very well facilitated and presented - I gained a lot of insight into the patterns of toxic behaviours and the costs to organisations when we don't address them", August 2020.

"Really enjoy Aly, she is very down to earth and real", August 2020

The Managing Difficult Personalities and Toxic Behaviours at Work workshops are worth 10 points/2.5 hours CPD.

Who Should Attend

If you are experiencing the challenges of working alongside (or being managed by someone) who has an extremely difficult personality - this is the workshop for you.

Date and Time:

2 August

9.30am - 12 noon

You will be sent the link and password for a Zoom meeting after you have completed the registration, 1 week prior to the workshop.


Be inspired by Aly McNicoll

Aly McNicoll is a Director of the NZ Coaching & Mentoring Centre and has been involved with coaching, mentoring and leadership in New Zealand and Australia for the last 12 years. She has refined techniques for both introducing coaching as a skill set and promoting learning as a way of being in teams and organisations.

Aly is a regular presenter at international conferences (American Society for Training & Development Conference, European Mentoring & Coaching Council Conference) where her specialist skills in peer learning techniques have led to her spending increasing proportions of her time working with clients in Australia, the UK and the USA.

Prior to her corporate training role, Aly has led leadership and management programmes at Unitec Institute of Technology where she is a senior lecturer on the Graduate Diploma in Not-for-Profit Management.

Price & Registration

2.5 hour Online Workshop
$175 incl GST

Registration process
Payment online is by debit or credit card (VISA, Mastercard or American Express) only and there are 3 easy steps to complete the online booking process.  

Our registration platform is hosted by Lil Regie, our NZ based booking agent. Upon completing your registration by hitting the blue 'Confirm Booking' button, you will receive an automated email confirming the booking and amount paid by credit card. A GST Tax Invoice showing your payment in full will also be emailed to you.

We work hard to ensure that all workshops are cost effective by automating our systems. If you require an invoice (rather than paying by credit card) there will be a $25 surcharge for this, and you will need to supply:

  • The full name and postal address required to appear on the invoice.
  • The contact name and email of the person(s) responsible for authorising this expense and approving payment.
  • Any purchase order references required on vendor invoices.

If you would like to reserve a place, as our workshops fill quickly, or have any issues or questions about your booking, please contact Nathalie van Dort on 021 066 9811 or email:

What happens if you have to cancel?

We know that sometimes your plans can change for many different reasons. Should you be unable to attend, a substitute delegate is welcome to attend at no extra cost. If a substitute delegate is not available and you need to cancel your registration, please be aware of the following:
Up to 7 days prior to the event you will be provided a refund of your registration cost, less a $20.00 inc GST per attendee service charge.
If you cancel within 7 days of the event, you are not eligible to receive a refund. Please note: should your registration not be paid by the time of the event, you are still liable to make the payment. Unpaid accounts may be passed over to our debt collection agency and additional costs may be incurred. 
All cancellations must be received in writing (email). 
Training is cancellable by GROW with 3 days’ notice if a minimum number of attendees is not met and full refunds will be provided.
Please note: GROW Ltd reserves the right to make any amendments that we may deem to be in the best interest of the forum – it is however very unlikely and we will notify you as soon as possible should this occur.
For more information see our full Terms of Trade.

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For further details, please contact:
p: 021 066 9811