Persuasive Therapeutic Communication for Health Professionals and Clinicians - Improving Communication and Effectiveness

90 minute Online Workshop,   Wednesday 7 April 2021, 6pm - 7.30pm

“What people say, what people do, and what they say they do - are entirely different things.”
“Always remember that you are absolutely unique. Just like everyone else” - Margaret Mead

Research shows that health providers and clinicians can dramatically improve treatment continuity, medical adherence, and outcomes for patients by improving how well they facilitate the mental, emotional and interpersonal aspects of the change process.

This training is especially relevant to clinicians involved in helping patients successfully facilitate important lifestyle and behavioral changes as a goal of treatment.  The webinar’s focus on real clinical work dynamics, and its unique, hands on – what to do – training emphasis goes to the heart of addressing a topic that concerns every clinical staff member.

Our goal is to enhance clinicians’ face-to-face abilities to effectively introduce and reinforce relevant therapeutic, wellness, and lifestyle behaviors to a broad range of clients.  This is especially relevant to clinicians involved in helping patients successfully facilitate important lifestyle and behavioral changes as a goal of treatment

These service users require special attention, special skills, and special strategies.  For patients to get maximum benefit they often need support in changing behaviour.  If we are to interact with them effectively and keep our workplace a safe and pleasant place for us to be.  


This unique 90-minute webinar is specifically designed for General Practice Clinicians.  We focus on the reality that understanding stress and depression can help us establish stronger client rapport and thus help us retain patients long enough and to get more positive clinical outcomes.

This session will provide training in developing the actual verbal, emotional and physical interpersonal skills we all need to turn conflict into cooperation, and successfully deal with the most challenging types of people – many of whom we will need to deal with again. In addition, we will explore how to create a happy, productive, efficient, and non-turbulent workplace, by improving our ability to set appropriate boundaries.

Who is Edmond Otis?

Edmond is a health educator, licensed psychotherapist, and speaker who consults with business, public and private organisations, medical and social service agencies, individual clients, athletes and sport teams, in New Zealand and the US, to improve communication, reduce conflict, minimize stress, increase resilience, and facilitate better outcomes.

Edmond and his family moved to New Zealand in 2008 and became citizens in 2015. He is a senior lecturer in Health and Sport Science at the Eastern Institute of Technology (EIT), and prior, a Senior Lecturer in Humanities, and Director of Martial Arts in Athletics, at the University of California, Riverside, where he was twice recipient of the University Distinguished Teaching Award.

Edmond developed
‘Let’s Make Me Resilient’ school program with Health Hawke’s Bay – the primary health organisation in Hawke’s Bay.

“More than anything else, I'm continually fascinated by the endless ways actions, thoughts, emotions, and relationships – impact our performance, our resilience, our health, and the quality of our lives.”

Who Should Attend

This 90 minute online training programme is for all General Practice Clinical Staff and Health Professionals. This will include Counsellors and Associated Health Employees who have a patient/adviser relationship.

Date & Location

90 minute Online Workshop

Wednesday 7 April 2021, 6pm - 7.30pm

You will be sent the details to 'attend' this ZOOM meeting once you are registered.

Price & Registration

90 Minute Workshop
$125.00 inclusive of GST

Registration process
Payment online is by Debit or Credit Card: VISA, Mastercard or American Express only and there are 3 easy steps to complete the online booking process.

Upon hitting the blue "Complete Booking" button, you will receive an automated email confirming your registration and you will also be a sent in a separate email a Tax Invoice showing your booking as being paid in full by Credit Card. If you have any issues or questions about your booking, please contact Feona Horrex on 0272 040425 or email:

We work hard to ensure that all workshops are cost effective by automating our systems. If you require an invoice (rather than paying by debit or credit card) there will be a $25.00 inc GST surcharge for this, and you will need to supply:

  • The full name and postal address required to appear on the invoice.
  • The contact name and email of the person(s) responsible for authorising this expense and approving payment.
  • Any purchase order references required on vendor invoices.

Please email  if you would like to reserve a place, as our workshops fill quickly.

What happens if you have to cancel?

We know that sometimes your plans can change for many different reasons. Should you be unable to attend, a substitute delegate is welcome to attend at no extra cost. If a substitute delegate is not available and you need to cancel your registration, please be aware of the following:
Up to 7 days prior to the event you will be provided a refund of your registration cost, less a $20.00 inc GST per attendee service charge.
If you cancel within 7 days of the event, you are not eligible to receive a refund. Please note: should your registration not be paid by the time of the event, you are still liable to make the payment. Unpaid accounts may be passed over to our debt collection agency and additional costs may be incurred.
All cancellations must be received in writing via email.
Training is cancellable by GROW with 3 days’ notice if a minimum number of attendees is not met and full refunds will be provided.
Please note: GROW Ltd reserves the right to make any amendments that we may deem to be in the best interest of the forum – it is however very unlikely and we will notify you as soon as possible should this occur.

For more information see our full Terms of Trade.

Further Details

This workshop will be delivered using ZOOM. Please familiarise yourself with ZOOM, it is very easy and free to use.

Watch this video on How to Join a ZOOM meeting:

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For further details, please contact:
Feona Horrex at or
Phone: 027 204 0425