Unlock the Power of De-Escalation:
A Compassionate Approach to Conflict Resolution

With Dr Suzanne Henwood
Via Zoom - Wednesday, 27 May 2026

Workshops run 9 am - 1 pm

If you are waiting on funding approval - we strongly recommend you contact us to pencil book a place.

Powerful yet compassionate effective tools and techniques that can be used immediately in multiple settings.

Conflict and escalation are natural in human interactions —whether in teams, leadership, customer/client interactions, or high-stress environments. It is inevitable that at some point emotions will be triggered, past events tapped into, and our natural neural wiring to fight or flight will kick in. We are wired to focus on our safety.

The skill then is learning how to manage that effectively and compassionately when it does happen, with a focus on understanding, care, compassion while maintaining the mana and respect of all concerned.

Presented by Dr Suzanne Henwood, join us for a transformative four-hour online workshop where you will learn the art of de-escalation with compassion.

Bringing over 20 years of expertise in Integrated, Systemic and Embodied Coaching including: Polyvagal Informed Therapy; NLP (Suzanne is a Trainer of Neuro Linguistic Programming); Multiple Intelligence Coaching (bwise); Emotional Culture Deck; breathwork; and mindfulness, and her extensive experience in Therapeutic Coaching (including Trauma Informed Coaching and Solution Focused Brief Therapy for severe stress and anxiety). This training draws on the research base around de-escalation and weaves in these modalities, providing easy-to-implement, practical tied and tested de-escalation skills that can be applied in any situation.

Don't miss this opportunity to deepen your understanding of de-escalation techniques and enhance your ability to connect with others in challenging situations.

De-escalation is not simply reducing tension; it is a strategic interruption of emotional escalation that opens space for constructive engagement, psychological safety, and cooperative problem solving. Great skills preserve relationships, and uphold safety, mana and cooperation, leading to effective resolution, minimizing the risk of critical incidents.

In this interactive session, you will:

Enhance Your Skills: Learn practical techniques to effectively reduce conflict and create a safe environment for all involved.
Enhance your Understanding: Learn about nervous system wiring and regulation that create a foundation of safety in practice.
Understand Human Behaviour: Discover the importance of recognizing individual differences and how to adapt your approach to suit the specific situations that arise.
Enhance Self Awareness: Explore how you as a professional impact on situations through your own approach, emotions, narrative, values and beliefs and get real about how to ‘show up’ for others to reduce the risk of conflicts escalating.
Build Connections: Engage in meaningful discussions that validate voices and experiences, fostering a sense of belonging and understanding.
Prioritize Self-Care: Understand the significance of self-awareness and self-regulation in maintaining your well-being and safety while supporting others.

Why De-Escalation Matters
In today's world, the ability to de-escalate potentially volatile situations is crucial for ensuring safety and well-being for staff / professionals and service users. This workshop emphasizes the importance of collaborative, compassionate resolution, equipping you with a suite of tools to navigate challenging interactions with grace and empathy.

“Compassion is a blend of empathy and reason. When we practice compassion, we will have more strength, peace, and joy and this will transfer to everyone with whom we associate.”
The Dalai Lama

Who Should Attend?

Professionals in roles including: caregiving, community service, and education
Anyone interested in improving their communication and conflict resolution skills

Don't miss this opportunity to deepen your understanding of de-escalation techniques and enhance your ability to connect with others in challenging situations.

Book Training - 27 May

FAYE : CHECK THIS WITH SUZANNE*
Please Note: this workshop may touch on emotional issues and some of the material covered in our workshops may be sensitive or triggering to certain participants. We encourage everyone to practice self-care and either reach out to us, or directly discuss any concerns with our presenter.

Date & Time

Wednesday, 27 May 2026
Workshops run 9 am - 1 pm

This is an interactive workshop with breakout room activities and we therefore ask all participants to have their own computer / laptop with a working camera and mic as this makes interaction with the breakout room activities and discussions easier and enhances the learning for all.

Note: this webinar will not be recorded.

Price & Registration Information

One Day ZOOM Workshop
$225.00 inclusive of GST

The price stated is per person. Payment in full is required before commencement of the training.

Payment online is by Debit or Credit Card: VISA, Mastercard or American Express only and there are 3 easy steps to complete the online booking process. Our registration platform is hosted by Lil Regie, our NZ based booking agent.

Upon completing your registration by hitting the blue 'Confirm Booking' button, you will receive an automated email from Lil Regie confirming the booking and amount paid by credit card. This will appear on your statement as from LIL REGIE LTD WELLINGTON.

A GST Tax Invoice showing your payment in full will also be emailed to you.

If you have any issues or questions about your booking, please contact Faye Johnson from Grow

Can't pay online and require an invoice?

We work hard to ensure that all workshops are cost effective by automating our systems. If your organisation is unable to use our automated booking system and pay by credit/debit card and therefore require an invoice instead to pay by direct bank credit, there will be a $25.00 inc GST surcharge for this, and you will need to supply the following please:

The full organisation name and postal address required to appear on the invoice.
The contact name and email of the person(s) responsible for authorising this expense and approving payment.
Any purchase order references required on vendor invoices.

Please email this information to Brian - accounts@grow.co.nz and faye@grow.co.nz , and along with the Invoice we will also send you a special booking link which will come up as free of charge. Through this link you will need to complete your registration.

PLEASE NOTE:

Payment in full is required before commencement of the training.
If you require an Invoice and you are seeking funding approval, please include this surcharge in the price you have on your application.

Our workshops fill quickly so if you would like to reserve a place, please contact faye@grow.co.nz

What happens if you have to cancel?

We know that sometimes your plans can change for many different reasons. Should you be unable to attend, a substitute delegate is welcome to attend at no extra cost. If a substitute delegate is not available and you need to cancel your registration, please be aware of the following:

Up to 7 days prior to the event you will be provided a refund of your registration cost, less a $20.00 inc GST per attendee service charge

If you cancel within 7 days of the event, you are not eligible to receive a refund. Please note: should your registration not be paid by the time of the event, you are still liable to make the payment. Unpaid accounts may be passed over to our debt collection agency and additional costs may be incurred.

All cancellations must be received in writing (email).

Training is cancellable by GROW with 7 days’ notice if a minimum number of attendees is not met and full refunds will be provided.

Please note: GROW Ltd reserves the right to make any amendments that we may deem to be in the best interest of the forum – it is however very unlikely and we will notify you as soon as possible should this occur.
For more information see our full Terms of Trade.

Meet Dr Suzanne Henwood

Suzanne is a trailblazing coach, mentor, supervisor and trainer and a nervous system specialist who helps strong individuals — especially those who’ve been knocked down by life or others — to rise, reset, and reclaim their power with a fusion of intellect and deep body-knowing. With a deeply compassionate approach that blends neuroscience, psychoeducation, and embodied wisdom, she offers unconditional support and practical tools to help people understand how they’re wired and how to rewire for growth, resilience, and vitality.

Starting her working life in healthcare, Suzanne moved from being a practitioner in Diagnostic Imaging, to educator and to Associate Professor. She has 30+ years’ experience of teaching and training at an advanced level and is a multi-Award Winning Neuroscience based Coach and Trainer.

· In 2022 she was one of 3 finalists in a Global Award for Education and Training (ANLP)
· Best Neuroscience Based Coaching Provider in NZ - 2023 (Corporate Vision Magazine)
· Best Neuroscience Coaching Provider – NZ 2024 (Global Business Insight Awards)
· Global Leader in Neuroscience Based Coaching services 2024 - Client Services Excellence Award (Corporate Vision)
· Leadership Development Consultancy of the Year in the Corporate 2025 (LiveWire Innovation & Excellence Awards)

She is trained in a range of techniques including: mBraining2.0, NLP (Neuro Linguistic Programming), Mindfulness, Polyvagal Informed Therapy, ACT, Havening, Heartmath, IDT (Interactive Drawing Therapy), Time Line Therapy, Existential Coaching, Map of Meaning, The Emotional Culture Deck, Solution Focused Brief Therapy for severe stress and anxiety, Rapid Results Coaching, Neurocoaching, Trauma Informed Coaching and Refocussing Counselling.

In 2025 she rebranded her company as bwise Coaching Academy, offering a new level of Coaching Certification that is wisdom focused, integrated, systemic and embodied.

Suzanne has authored numerous books, book chapters, magazine articles and has written regularly for Great Health Guide, Worldwide Coaching Magazine and Rapport. Her latest book: Coaching Reimagined: Expanding Human Potential – was her third book to reach best seller status.

Suzanne has worked with Grow for many years, and her workshops are consistently highly rated. She also trains with the NZ Coaching and Mentoring Centre.

Book Training - 27 May