Two related skill-sets are more critical now than ever: Building Individual and Group Resilience, and Managing Challenging Interpersonal Communication. Do you and your team need to strengthen your resilience?  Do you need more tools and skills to manage difficulty interactions at work?  Is your workplace a healthy or unhealthy space to be in?

  • Dealing with Difficulty Face-to-Face Interactions
  • Let's Make Me Resilient
  • Building Resilient Teams, Families and Organisations
  • Keeping Your Workplace a Safe and Welcoming Place  

Tuesday 15 March, 4.00pm - 5.30pm

Public facing employees today serve a far broader mix of people and personalities than almost any other profession. And by far, the majority of our community members are pleasant, cooperative, and appreciative of our services. A certain percentage, however, range from difficult, to demanding, to angry, to irrational, to downright intimidating. These individuals require special attention, special skills, and special strategies – if we are to interact with them effectively and make our workplace a safe and sane place for us to be and to feel good about.

This unique online workshop provides training in developing the actual verbal, emotional and physical interpersonal skills we all need to turn conflict into cooperation, and successfully deal with the most challenging types of people.
The workshop’s focus on real public sector work dynamics, and it’s unique, hands on – what to do – training emphasis goes to the heart of addressing a topic that concerns every public employee. 

$140.00 per person inclusive of GST
See our website for more information and booking

Wednesday 23 March, 7.00pm - 8.30pm

Now more than ever, during this lockdown uncertainty,  we need resilience skills.
Resilience is the ability to bounce back – and move forward – from periods of change and adversity, stress and trauma, loss and disappointment, and often more importantly - the strain and intensity of just doing the “day-to-day” in today’s world.
We know that those that are more resilient actually - think, act, and interact with others - in ways that are different than those – who are less resilient.
Skills for greater resilience are behavioural, learnable, and achievable. They are skills that can be learned – and developed – like any other skill.

$140.00 per person inclusive of GST
See our website for more information and booking

Tuesday 29 March, 9.00am - 10.30am

“Resilience is the ability to bounce back – and move forward – from periods of change and adversity, stress and trauma, loss and disappointment, and often more importantly - the strain and intensity of just doing the “day-to-day” in today’s world.”
When we look around, we recognize that many of the same rules and principles that apply to individuals – also apply to families, teams, partnerships, businesses, organisations, and countries.
Really. Look around.
Whether thinking in terms of individuals, families, small groups, or large organizations, our capacity for resilience is directly related to our capacity for flexibility, adaptability, productivity and longevity.

$140.00 per person inclusive of GST
See our website for more information and booking

Tuesday 5 April, 9.00am - 12.30pm

The incidences and threats of overt conflict in public workplaces have risen dramatically in recent years.  This conflict ranges in severity from explosive verbal clashes to physical confrontations to mortal injury.  While the possibility of conflict and violence in the workplace has always existed, recent news reports support the idea that the frequency and type of this “public” violence has taken a dramatic turn for the worst.  The danger of workplace violence is increasing in situations where personnel are interacting with increasingly agitated, frustrated, or angry co-workers or members of the public, and/or involved in disciplinary or termination procedures and negotiation.

The use of effective verbal and non-verbal communication skills, not just simply as policy, is the key to diffusing volatile situations.  In the event violence does erupt, people who are trained and prepared to quickly remove themselves, and others, from danger stand a substantially greater chance of avoiding injury and the emotional trauma associated with assault.

The session takes into account the mental, emotional, and physical factors essential to achieving a healthy workplace environment.  

$240 per person including GST
See our website for more information and booking

Who is Edmond Otis?

Edmond is a health educator, licensed psychotherapist, and speaker who consults with business, public and private organisations, medical and social service agencies, individual clients, athletes and sport teams, in New Zealand and the US, to improve communication, reduce conflict, minimize stress, increase resilience, and facilitate better outcomes.

Edmond and his family moved to New Zealand in 2008 and became citizens in 2015. He is a senior lecturer in Health and Sport Science at the Eastern Institute of Technology (EIT), and prior, a Senior Lecturer in Humanities, and Director of Martial Arts in Athletics, at the University of California, Riverside, where he was twice recipient of the University Distinguished Teaching Award.

“More than anything else, I'm continually fascinated by the endless ways actions, thoughts, emotions, and relationships – impact our performance, our resilience, our health, and the quality of our lives.”


Registration process

Payment online is by Debit or Credit Card: VISA, Mastercard or American Express only and there are 3 easy steps to complete the online booking process.

Upon hitting the blue "Complete Booking" button, you will receive an automated email confirming your registration and you will also be a sent in a separate email a Tax Invoice showing your booking as being paid in full by Credit Card. If you have any issues or questions about your booking, please contact Feona Horrex on 0272 040425 or email:

We work hard to ensure that all workshops are cost effective by automating our systems. If you require an invoice (rather than paying by debit or credit card) there will be a $25.00 inc GST surcharge for this, and you will need to supply:

  • The full name and postal address required to appear on the invoice.
  • The contact name and email of the person(s) responsible for authorising this expense and approving payment.
  • Any purchase order references required on vendor invoices.

Please email  if you would like to reserve a place, as our workshops fill quickly.

What happens if you have to cancel?

We know that sometimes your plans can change for many different reasons. Should you be unable to attend, a substitute delegate is welcome to attend at no extra cost. If a substitute delegate is not available and you need to cancel your registration, please be aware of the following:

Up to 7 days prior to the event you will be provided a refund of your registration cost, less a $20.00 inc GST per attendee service charge.
If you cancel within 7 days of the event, you are not eligible to receive a refund. Please note: should your registration not be paid by the time of the event, you are still liable to make the payment. Unpaid accounts may be passed over to our debt collection agency and additional costs may be incurred.
All cancellations must be received in writing via email.
Training is cancellable by GROW with 3 days’ notice if a minimum number of attendees is not met and full refunds will be provided.
Please note: GROW Ltd reserves the right to make any amendments that we may deem to be in the best interest of the forum – it is however very unlikely and we will notify you as soon as possible should this occur.

For more information see our full Terms of Trade.

Further Details

This workshop will be delivered using ZOOM. Please familiarise yourself with ZOOM, it is very easy and free to use.

Watch this video on How to Join a ZOOM meeting:


For further details, please contact:
p: 027 204 0425

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For further details, please contact:
Feona Horrex at or
Phone: 027 204 0425